19 - 20 March, 2019 | Hilton London Olympia , London, United Kingdom

Conference Day One - Tuesday 19th March 2019

8:30 am - 9:00 am Registration & Networking Coffee

9:00 am - 9:10 am Chairperson’s Opening Remarks and Conference Close

9:10 am - 9:50 am Future of Mobility and Risk Management - Role of Distributed Ledger Technology (DLT) and Machine Intelligence

Jags Rao - Director – Swiss Re, Co-lead Distributed Ledger Technology, Swiss Re
  • Cornerstones of future of Mobility
  • DLT-driven trusted machine intelligence in the next frontier of Mobility
  • Amplified role of re/insurance in the shifting landscape of Mobility Risk Management

Jags Rao

Director – Swiss Re, Co-lead Distributed Ledger Technology
Swiss Re

9:50 am - 10:30 am Automating the Machine Learning Process to Improve Speed, Accuracy and Efficiency

Neal Silbert - General Manager, Insurance, DataRobot
  • Organisational assessment to determine key business problems that need solving: Planning and prioritising key ML opportunities
  • Understanding how automating ML can drive positive change across different business units and functions: CX, Claims, Pricing, Underwriting and Fraud
  • From pilot projects to full scale deployment: Scaling projects at speed
  • Case studies: Demonstrating value across the insurance sector

Neal Silbert

General Manager, Insurance

10:30 am - 11:00 am Morning Coffee and Networking Break

11:00 am - 11:40 am Beyond Property Ownership: The Future of Insurance Billing by Experience Providers

Marijo Volarević - Director (CDO), Digital Strategy and Development Sector, Croatia Insurance Company
  • Understanding the importance of experience rather than ownership
  • Exploring new business models emerging within the digital era
  • Insurance position in ecosystems as well as intelligently  embedding insurance as a part of experience assurance
  • The importance of collaborating with new vendors that are developing new digital economy products

Marijo Volarević

Director (CDO), Digital Strategy and Development Sector
Croatia Insurance Company

  • Where are we now, and where is the industry headed: Current and future technology
  • What are the ethical and moral considerations of using intelligent automation technology?
  • How can the industry ensure they are putting ethical principles into practice? 
  • The importance of transparency, accountability and responsibility

Hiek Van Der Scheer

Chief Analytics Officer


Kristina Grönvall

AI Strategist and Project Manager, AI Strategy & Acceleration


Paola Scarabotto

Insurance Expert
Data Orienteering

12:20 pm - 12:50 pm Cognitive Intelligence: Enhancing CX by Leveraging Speech Analytics & Virtual Assistant Technology

Chris Thomas - RPA Solution Specialist, NICE
  • Cognitive technology overview: Real time process guidance and resolution through analytics and automation
  • Integration: A business case illustrating the integration of Robotic Assistant tech and Advanced Speech Analytics, driving up customer retention
  • Snap shot of successes realised within the insurance sector  


Chris Thomas

RPA Solution Specialist

12:50 pm - 1:50 pm Lunch and Networking Break

1:50 pm - 2:30 pm Change Management Strategies: Creating a Data-Driven Enterprise at Scale and Speed

Hiek Van Der Scheer - Chief Analytics Officer, Aegon
  • Outlining the unique characteristics new technology will bring and managing the risk and resistance to change
  • Assessing the organisation to determine who, how many and how people will be affected
  • Creating the change management strategy: Team structure, sponsor model, special tactics and risk assessment
  • Finding the balance between changing mind-sets, technological change and standardisation
  • Establishing strategic partnerships between departments, employees and stakeholders
  • Implementing the change management methodology and leading organisational change

Hiek Van Der Scheer

Chief Analytics Officer

2:30 pm - 3:00 pm Applying AI Technology and Analytics to Improve Fraud Prevention and Detection

Adele Sumner - Head of Counter Fraud & Financial Crime, RSA
  • Describing how advanced machine learning analytics can greatly reduce fraud, improve customer experience and  rive competitive edge
  • Creating and utilising insights to improve predictions to flag suspicious claims, other fraudulent activity and manage risk
  • Using AI and machine learning to improve speed and accuracy of  data-driven decisions: Automating tasks to free up valuable resources
  • Choosing the right solutions: Exploring the vendor landscape  how to integrate these  technologies to work in harmony with legacy systems 

Adele Sumner

Head of Counter Fraud & Financial Crime

3:10 pm - 3:40 pm Afternoon Coffee and Networking Break

3:40 pm - 4:20 pm Building a Foundation for Advanced Analytics

Deepak Nagappan Anitha - Analytics Solutions Manager, Direct Line Group Digital
  • Understanding customer needs: Establishing the "why" & "what" before jumping into "how"
  • Balancing commercial objectives and customer need: CX, business performance, cost reduction etc.
  • Establishing the catalyst for change: Embedding a culture of experimentation
  • Building the benefits case: Securing leadership buy-in and proving ROI 
  • Driving advanced analytics transformation: Leadership, strategy, team, architecture and implementation

Deepak Nagappan Anitha

Analytics Solutions Manager
Direct Line Group Digital

4:20 pm - 5:00 pm Adopting an AI-First Product Approach in the Enterprise

Nils Mork-Ulnes - Head of Strategy, Science, AIG
  • How to achieve a data-driven business culture and benefit from it: Creating certainty and optimism about making big decisions
  • Developing the right team and expertise  to build AI-First products which combine machine learning, computer vision and natural language processing 
  • Articulating the benefits of utilising quality data to enrich decision making, create better user experiences and drive competitive edge 

Nils Mork-Ulnes

Head of Strategy, Science

4:50 pm - 5:00 pm Closing Remarks from the Conference Chair and End of Conference Day One

5:10 pm - 6:10 pm Networking Drinks Reception