19 - 20 March, 2019 | Hilton London Olympia , London, United Kingdom

Deepak Nagappan Anitha


Analytics Solutions Manager
Direct Line Group Digital


3:30 PM Building a Foundation for Advanced Analytics

  • Understanding customer needs: Establishing the "why" & "what" before jumping into "how"
  • Balancing commercial objectives and customer need: CX, business performance, cost reduction etc.
  • Establishing the catalyst for change: Embedding a culture of experimentation
  • Building the benefits case: Securing leadership buy-in and proving ROI 
  • Driving advanced analytics transformation: Leadership, strategy, team, architecture and implementation


Check out the incredible speaker line-up to see who will be joining Deepak.

Download The Latest Agenda